Phone Systems
From cloud to on-premises, RTS delivers reliable, flexible voice solutions tailored to how your team’s work.
Features
Every business communicates differently. That’s why RTS designs and supports phone systems that fit the way you operate – whether that’s a fully cloud-hosted deployment, a hybrid model, or an on-premises solution. We ensure crystal-clear calls, simple scalability and seamless integration with your existing tools.
Key Benefits
- Cloud, hosted and on-premises options to suit any environment
- Feature-rich systems including call recording, analytics and reporting
- Flexible scaling for single offices or multi-site organisations
- Fully managed setup and 24/7 expert support
- Secure, compliant and always connected
Use Case
Ideal for businesses ready to modernise legacy PBX systems, integrate unified communications, or scale voice across multiple locations.
Talk to RTS about designing the perfect phone system for your business.
Contact Centre
Empower your teams with powerful, connected contact centre technology from RTS.
Features
Your contact centre is the heartbeat of your customer engagement. RTS solutions help your teams connect faster, resolve queries smarter and deliver service that stands out. Whether you run a small support team or a large multi-channel operation, we help you manage every conversation efficiently and effectively.
Key Benefits
- Advanced call routing, analytics and reporting tools
- Real-time dashboards and performance insights
- Seamless integration with CRM and collaboration platforms
- Scalable cloud or hybrid deployment options
- Proven uptime and business continuity
Use Case
Perfect for customer-focused organisations that want to improve service delivery, agent productivity and customer satisfaction.
Build your next generation contact centre with RTS.
Omni Channel
Unify voice, chat, email and social media into one seamless experience.
Features
Customers expect to reach you, their way. RTS Omni Channel solutions connect every communication stream – from calls to live chat and social – into a single, easy-to-manage platform. That means faster responses, better collaboration, and a truly connected customer experience.
Key Benefits
- Unified view of all customer interactions
- Improved response times and first-contact resolution
- Integration with leading CRM systems
- Simple management via intuitive dashboards
- Scalable and secure cloud architecture
Use Case
Ideal for organisations seeking to consolidate multiple communication tools into one cohesive platform.
Talk to RTS about simplifying customer engagement with Omni Channel.
SIP (Session Initiation Protocol)
Reliable, cost-effective and ready for the all-IP future.
Features
SIP from RTS replaces traditional phone lines with modern, flexible IP-based voice connections. You’ll benefit from reduced costs, greater control and enterprise-grade reliability – all backed by our expert network management.
Key Benefits
- Lower call and line rental costs
- Scalable channels as your business grows
- Crystal-clear voice quality
- Business continuity and call rerouting
- Fully managed migration and support
Use Case
Ideal for businesses transitioning away from ISDN ahead of the PSTN switch-off.
Upgrade to SIP with RTS and stay ahead of the curve.
Secure Payments
Protect customer data and build trust with secure payment solutions from RTS.
Features
Processing payments over the phone? RTS Secure Payments ensures full PCI DSS compliance while making transactions effortless for your customers and your team. Our secure, cloud-based solutions protect sensitive data without interrupting the customer experience.
Key Benefits
- PCI DSS-compliant voice transactions
- Tokenisation and encryption for data protection
- Works seamlessly with your existing telephony
- Easy agent workflow with no access to card data
- Reduced compliance burden and audit risk
Use Case
Essential for contact centres or any business handling card payments by phone.
Keep every payment secure with RTS.
Transcription Services
Accurate, automated transcription that helps you capture detail, improve service and stay compliant.
Features
With RTS Transcription Services, every customer conversation becomes an opportunity to learn. We convert voice interactions into searchable, actionable text – helping you analyse performance, train teams, and maintain compliance with ease.
Key Benefits
- Accurate automated transcription for calls and meetings
- Integration with analytics and CRM tools
- Secure data storage and access controls
- Supports compliance and quality assurance
- Scalable for small teams or enterprise operations
Use Case
Ideal for regulated industries and service teams looking to unlock actionable insights from call data.
Turn words into intelligence with RTS Transcription Services.
Workforce Management & Optimisation
Optimise scheduling, forecasting and performance - all in one place.
Features
RTS Workforce Management and Optimisation tools help you plan smarter and perform better. By combining forecasting, scheduling, and performance analytics, we help you match resources to demand and deliver consistently excellent customer service.
Key Benefits
- Intelligent forecasting and scheduling
- Real-time performance monitoring
- Integration with major telephony and CRM platforms
- Improved productivity and agent satisfaction
- Cloud-based flexibility with full reporting
Use Case
Ideal for contact centres and service teams needing efficient resource planning and performance visibility.
Optimise your workforce with RTS.
PSTN Switch-Off
Prepare your business for the 2025 switch-off with a seamless transition to all-IP voice.
Features
The UK’s PSTN network is being retired – but with RTS, your migration doesn’t have to be disruptive. We’ll assess your current setup, plan your migration, and deliver future-proof voice services that keep you connected long after the switch-off.
Key Benefits
- Expert guidance through every stage of migration
- Zero-downtime transition to IP voice
- Replacement of legacy systems with cloud or SIP solutions
- Full network assessment and readiness audit
- Ongoing support and optimisation
Use Case
Every UK business using traditional phone lines must act before 2025. RTS ensures you’re ready.
Turn words into intelligence with RTS Transcription Services.Future-proof your communications with RTS before the switch-off.
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Contact RTS Limited
Our end-to-end, in-house services enable our client to build custom-made digital solutions that make their businesses run better.