All in One Communications System

“The only internet outage that we have seen since the new system was installed was caused by a local power outage, the RTS Service Desk was in contact within 10 minutes to see what the issue was. Overall the installation was smooth and the support since first class”

RTS was brought in not just to fix the immediate issues, but to modernise DAS’s technology environment, streamline communications and create a more resilient digital foundation.

DAS Certification is a specialist business dealing with customer‑facing document review and compliance services, where every minute of connectivity counts. After experiencing repeated internet outages, DAS reached a tipping point - their team needed reliable communications and a modern telephony solution to maintain both responsiveness and customer service excellence.

Enter RTS Limited. Recognising DAS’s need for continuity and efficiency, RTS devised a dual‑approach solution that didn’t just replace broken systems, but transformed how DAS connects, communicates and serves its customers - setting a foundation for smoother workflows, improved service and future‑ready technology.

The Challenge:

DAS Certification was experiencing frequent internet outages, leading to disrupted workflows, reduced customer satisfaction, and growing internal frustration. Their on-site phone system was also ageing and inflexible, limiting the team's ability to work efficiently or scale with demand. They needed a reliable, future-proof solution, fast.

The Solution:

RTS delivered a two-part solution. First, we implemented Direct Internet Access (DIA) to replace their unreliable broadband connection - giving DAS a dedicated, high-speed line to ensure consistent performance. Next, we transitioned their telephony setup to a cloud-hosted 3CX VoIP system. This not only improved call quality and flexibility but also enabled team members to take and manage calls from any location, supporting hybrid work and improving customer service continuity.

The Results:

The improvements were immediate and impactful:

  • Zero downtime since implementation, giving DAS the stability they needed to focus on their clients.

  • A modern, scalable phone system that supports remote work and improves call handling.

  • Higher team efficiency and reduced support requests, freeing up internal time and energy.

  • Improved customer experience, thanks to more responsive and reliable communication.

What began as an emergency call-out became a full-scale upgrade and DAS now has the tools in place to keep delivering trusted certification services without interruption.

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