Comprehensive IT Refresh

“RTS worked with us to understand the requirements of the business and recommend a solution that met our needs as well as being within budget. The implementation was completed smoothly, and we now have the peace of mind knowing that we have the knowledge of the RTS service desk available when we need them. It’s like having a dedicated IT manager but at a fraction of the cost.”

From outdated tech to a modern, mobile-ready setup, see how RTS helped murraYoung transform their infrastructure and unlock a smarter, more scalable way of working.

murraYoung, an accounting practice based in Luton and established in 1997, recognised that its IT infrastructure was holding it back from the agility and growth it needed. As workloads increased and the business embraced more digital processes and remote working, the legacy systems, desktop‑based PCs, limited mobility, ageing hardware no longer served their ambitions.

To keep pace with change and deliver continuously with confidence, murraYoung partnered with RTS Limited to modernise the complete technology stack, refreshing hardware, connectivity, and support to match a 21st‑century business outlook.

The Challenge:

Several key issues were weighing on murraYoung’s operations: persistent outages and downtime were affecting productivity; outdated desktops restricted mobility for team members and made remote working difficult; infrastructure was no longer scalable or efficient; and the support model wasn’t aligned with the business’s future growth plans. They needed a partner who could deliver a seamless transition—without disrupting client service—and build a solution that would work now and grow with them.

The Solution:

RTS delivered a full‑scale technology overhaul tailored to murraYoung’s needs:

  • A complete hardware refresh, supplying modern workstations, dual‑monitor setups and up‑to‑date security features.

  • Implementation of a “Modern Workplace” ecosystem based on Microsoft 365, enabling automated endpoint management, remote builds and streamlined onboarding.

  • Switch to high‑performance internet connectivity with a 100/100 Mbps Direct Internet Access (DIA) line, significantly reducing latency and increasing bandwidth.

  • WiFi network enhancement to ensure consistent coverage across the office, supporting flexible working.

  • Consolidation of physical servers into cloud‑based platforms, improving accessibility, reducing overhead and enabling scalability.

  • Full remote support and service desk handling to give the team access to expert IT support without requiring full‑time in‑house resources.

The Results:

The improvements were immediate and impactful. System downtime was virtually eliminated, team productivity increased, and the business now operates with greater confidence and flexibility. RTS’s Modern Workplace solution gave murraYoung a platform that’s secure, scalable and future-ready, without overcomplicating daily operations.

Staff now enjoy seamless mobility, and the support model has transitioned from reactive fixes to proactive management. RTS’s service desk operates like an extension of the murraYoung team, giving fast, jargon-free support whenever it’s needed.

Quick highlights:

  • ~90% reduction in system downtime, enabling uninterrupted client service

  • Improved remote access and flexibility, supporting hybrid work and faster onboarding

With modern tools, reliable infrastructure and a trusted support partner in place, murraYoung is now positioned to grow — without being held back by outdated tech.

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