Driving Connectivity Across the UK: RTS & Transdev

“The nature of our operations is complex and varied with multiple stakeholders that interact with our IT systems at different levels. RTS are integral to maintaining our relationships with these stakeholders and ensuring a consistent and reliable service is maintained”

Transdev is one of the UK’s leading public transport operators, running a complex network of bus services across cities, towns and rural routes. With thousands of passengers relying on its services daily, customer experience is a top priority and in today’s world, that includes reliable, easy-to-use onboard Wi-Fi.

Whether it’s commuters working on the go or leisure passengers scrolling through socials, connectivity is now an essential part of the journey. Recognising this shift, Transdev looked to RTS to deliver a modern, scalable Wi-Fi solution that could meet these growing expectations.

But the project was about more than just internet access - it was an opportunity to better engage with passengers, capture meaningful insights, and strengthen Transdev’s reputation as a forward-thinking, customer-first operator.

The Challenge:

Providing consistent Wi-Fi on a fleet of moving vehicles comes with unique challenges. Transdev needed more than just hardware - they needed a complete solution that would work across varying signal environments, deliver a seamless user experience, and allow for meaningful customer interaction.

 

Capturing passenger data in a GDPR-compliant way, integrating with existing systems, and ensuring the whole network could be remotely monitored and managed were critical requirements. And all of this had to be implemented with minimal disruption to day-to-day operations.

The Solution:

RTS designed and delivered a complete, end-to-end Wi-Fi solution built specifically for the demands of public transport. High-grade connectivity hardware was installed across the fleet, supported by a custom-branded login portal powered by Fydelia. This allowed passengers to connect quickly and easily, while giving Transdev access to key insights into who was using their services. RTS ensured seamless integration of data into Transdev’s marketing systems, while providing full remote monitoring and UK-based support to keep performance consistent and downtime minimal.

The Results:

The partnership between RTS and Transdev delivered tangible improvements across both customer experience and internal operations. With a fully managed, passenger-focused Wi-Fi solution now in place, Transdev has seen meaningful impact where it matters most:

  • Consistent, high-quality Wi-Fi across the fleet improved the overall passenger experience.

  • Increased customer engagement through branded, user-friendly login pages and high opt-in rates.

  • Reduced downtime and maintenance issues thanks to proactive remote monitoring and RTS's dedicated support team.

  • Actionable marketing data seamlessly fed into Transdev’s systems, enhancing targeted communications.

  • Scalable, future-ready infrastructure that supports long-term digital growth across the network.

This isn’t just about staying connected - it’s about setting a new standard for digital experience in public transport, and RTS is proud to be helping lead the way.

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